Site Title
Contact
info@mysite.com
123-456-7890
Location
500 Terry Francois Street,
San Francisco, CA 94158
Follow
© 2035 by Business Name. Made with Wix Studio™
FacIT FixIT helps organisations simplify IT complexity, modernise service management, improve asset visibility and build more resilient technology operations.
We combine practical consulting, implementation expertise and a trusted partner ecosystem to help you choose, configure and optimise the right solutions for your business.
No vendor push. No unnecessary bloat.
Just the right solution, done right — and a partner who stays with you for the long run.
Technology should make work easier, not more complicated.
Modern IT teams are under pressure to deliver faster service, manage more assets, prove compliance, reduce risk and support the business with fewer resources. But too often, organisations are held back by fragmented tools, unclear processes, poor asset data, manual compliance work and service platforms that were never properly implemented.
FacIT FixIT helps clients face that complexity — and fix it. We work with your teams to understand the real operating challenge, then design and implement solutions that fit your environment, your maturity and your business goals.
We do not just implement tools.
We fix the operating model around them.
Four ways we help you face IT - and fix IT
Modern IT environments can be complex, fragmented and difficult to manage. FacIT FixIT helps organisations simplify that complexity by connecting the right platforms, processes and partners — so service delivery improves, assets become visible, compliance becomes practical, and technology works the way the business needs it to.
We partner with organisations by first listening, analysing and understanding their service reality — then designing, implementing and optimising ITSM platforms that make service delivery faster, clearer and easier to manage.
Service desk, incident management, request management, problem management, change control, service catalogues, self-service portals, automation and reporting is all part of this offering.
Modern IT Service Management
We map the technology environment from the ground up — listening, analysing and understanding what assets exist, where they are, how they connect and how they support business-critical services.
This includes IT asset management, discovery, CMDB improvement, dependency mapping, data centre visibility, digital twin capability and infrastructure documentation.
Intelligent Asset and Infrastructure Availability
Before connecting compliance to technology, we take time to understand the regulatory, risk and operational context behind it — then translate those requirements into practical IT processes, controls and workflows.
Through our partner and affiliate ecosystem, we support readiness for areas such as ISO 27001, NIS2, GDPR, DORA, SOC 2, TISAX and the EU AI Act.
Compliance, Security & Operational Readiness
Practical IT Consulting, Implementation & Long-Term Support
We help clients choose the right technology, configure it properly and make it work in the real world. FacIT FixIT is vendor-aware, not vendor-biased. We support platform selection, process design, implementation, optimisation, support and ongoing improvement.
At FacIT FixIT, implementation is only the beginning.
Our customers are supported by a dedicated, experienced and invested team that stays close long after go-live. We bring the capacity, certification and commitment needed to deliver complex ITSM and compliance environments — and to keep improving them as your business, technology landscape and regulatory obligations evolve.
Our teams are certified across recognised industry frameworks and trained by our OEM vendor partners, ensuring that every solution is designed, configured and supported with both technical depth and real-world service management experience.
We do not simply install platforms. We help customers adopt, optimise and mature them.
We FacIT. We FixIT.
We’re in IT for the long run.
Modern ITSM, intelligent asset management and compliance readiness.
Implemented for the real world.
Practical implementation
We focus on clean configuration, usable workflows, clear ownership and adoption that lasts.
Vendor-agnostic
We help clients select and implement the solution that fits their culture, complexity and budget.
Connected thinking
ITSM, ITAM, compliance, security and infrastructure visibility should not be treated as separate worlds.
Meet Some of the Experts Who Make It Happen
FacIT FixIT is led by people who have managed real IT environments, supported customers, built datacentres and delivered business-critical technology programmes. This gives our team a practical understanding of what customers actually need from ITSM and compliance solutions - not just during implementation, but long after go-live.
With certified industry and OEM expertise, multilingual capability and deep DACH market knowledge, FacIT FixIT combines global technology with local accountability.
We FacIT. We FixIT.
We’re in IT for the long run.
Joerg Hesselink
Technology Evangelist | Founder | CEO
Ivan Nachkov
Managing Director | IT Managed Services
Sascha Gutheil
Sales Manager
Nikola Naidenov
Managing Director Bulgaria
Christian Kraus
IT Technology Lead
Erik Schneider
Service Delivery Manager
We value long-term partnership. We work with clients over time to improve, optimise and
support lasting value.
What makes us different is simple: we know IT from the inside, we understand DACH from the ground, and we stay with our customers for the long run.
Meet with Sascha for an Exploratory Discussion
Not sure where to begin, which tools are right for your organisation, or whether your current environment is still fit for purpose?
Book an exploratory discussion with Sascha. This initial conversation is designed to understand your current situation, identify key challenges and clarify what a practical way forward could look like. Sascha can support you with assessing your current and defining a way forward.